We strive to improve the quality of our delivery and packaging of goods. In the event of an incorrect order or delivery of goods of inadequate quality, we will exchange the goods at our expense or refund your money. Exchange of goods (based on the Consumer Protection Law) is carried out after an examination by the service center.

If the purchase does not suit you in terms of shape, dimensions, color, size, or configuration, it can be returned within 14 days.

The following items are not subject to exchange or return:

– Goods of proper quality if the packaging has been damaged.

– Goods of good quality (without evidence of damage during transportation) if their marketable appearance, consumer properties, and documents confirming the fact and conditions of purchase of the specified goods (sales receipt or cash register receipt) have not been preserved.

Return of goods of good quality.

To return goods, you will need:

– A photocopy of the first page of your passport.

– A sales receipt or cash register receipt.

– A return form (available from the manager by calling the phone number listed on the website).

The above documents, together with the goods in their original packaging, must be sent to the following address: 119072, Moscow, Serafimovich Street, 2. Before sending the parcel, please notify us by email at info@01001lab.com. Funds will be refunded within 10 days of receipt of the return by transfer to the bank details specified in the return form.

Return of goods of inadequate quality.

If you have received a product of inadequate quality, please send us a photo of the product showing the defect to info@01001lab.com. Our manager will then contact you to arrange the return/exchange of the product. If you need to return the product to us, we will cover the shipping costs.

ATTENTION! Differences in the shades of the product and the photo on the website are not a sign of poor quality. Differences in shades may be affected by monitor settings set by equipment manufacturers.